Refund policy
RETURNS & REFUNDS POLICY
Our Promise
We want you to be confident in your purchase. If something's not right, we'll make it right.
30-Day Return Window
Changed your mind? Return unused, unopened items within 30 days of delivery for a full refund.
To qualify for a return:
- Item must be in original packaging
- All parts, accessories, and documentation included
- No signs of installation or use
- Product labels and tags intact
How to Return an Item
- Contact us first: Call 021 086 43056 or email Hamish@southernperformance.co.nz
- Get authorization: We'll provide a return authorization number
- Pack securely: Use original packaging if possible
- Ship it back: You're responsible for return shipping costs unless the item is faulty
Return shipping address will be provided when you contact us.
Refunds
Once we receive and inspect your return:
- Approved returns: Full refund processed within 5-7 business days
- Original shipping costs: Non-refundable (unless item was faulty/wrong)
- Refund method: Same payment method you used to purchase
Wrong Item or Faulty Products
If we sent the wrong item or something arrived damaged/faulty:
- We cover return shipping
- We'll send a replacement or full refund (your choice)
- Priority processing - we'll sort it fast
Contact us immediately: 021 086 43056
Warranty Claims
All products carry manufacturer warranties:
- Profender: 2-year warranty
- Dobinsons: 2-year warranty
- MCC 4x4: 3-year warranty on steel, 1-year on powder coating
- Other brands: Warranty period varies - contact us for details
For warranty claims:
- Contact us with your order number and photos/description of the issue
- We'll assess and coordinate with the manufacturer
- Approved claims: Replacement or repair at no cost to you
Warranty doesn't cover:
- Normal wear and tear
- Damage from incorrect installation
- Damage from misuse or accidents
- Modifications to the product
Installation Issues
We strongly recommend professional installation for lift kits, suspension components, and bull bars.
If you have fitment concerns BEFORE installing:
- Stop and contact us: 021 086 43056
- We'll help you verify fitment
- Don't install if you're unsure - we can't accept returns on installed products
Exchanges
Want to exchange for a different product?
- Return the original item (within 30 days, unused)
- Place a new order for the item you want
- We'll refund the original purchase once we receive the return
Questions?
Phone: 021 086 43056
Email: Hamish@southernperformance.co.nz
We're here Monday-Friday, 9am-5pm NZST.